You can contact by phone, email or in person. Click here for our contact details

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In addition to our mail order service we established our successful Laser & Cosmetic Clinic in 2000 and are easily contactable by telephone, e-mail or in person. We only deal with reputable and reliable suppliers. All products and services are only introduced after considerable consideration, i.e. appraising scientific studies, market research and ensuring we can maintain a first class service. Our number one priority is customer service.

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All Deliveries in the UK are sent by royal mail delivery FREE of charge. To guarantee prompt and safe delivery, you can purchase Special Delivery for £7.50. All overseas deliveries are charged at the flat rate of £10.

If you are out and your products are returned to us, we will contact you to arrange for them to be re-sent and ask if you would prefer them posted to an alternative address. We reserve the right to charge for this service. Royal Mail does not consider a package is lost until 3 weeks have passed. Due to this, although unfortunate, we will not be able to re-send till 3 weeks has lapsed.

You can cancel your order easily up until the time you receive a confirmation e-mail saying, ‘despatched’. Once despatched, you will have to pay for the safe return of the products and once received by LCC, will be refunded. Please allow up to 7 days for a refund to be processed.

When your billing address is different from your delivery address, we will make contact to authenticate. Please ensure you put in billing address first when registering. We will not deliver to PO Boxes or Room/Suite numbers.

Due to growing internet fraud, we take every step to ensure we only process genuine card details. Therefore, if we suspect fraudulent activity on an account, the payment will be refunded and your order cancelled. To ensure you do not fall victim, please follow instructions below, ‘What essential details do you need when placing my order?’ We will then contact you, to authenticate. We will not deliver to PO Boxes or Room numbers.

1)Valid LANDLINE telephone number (we cannot call overseas mobiles).
2) Valid e-mail address.
3) Billing address (i.e., address card is registered to) and delivery address

Because many of the products supplied have powerful active ingredients and AHA’s, they should not be purchased without a consultation with either a skin therapist or doctor. If you are unable to obtain advice from one of these sources, you are welcome to call our clinic where we will do our best to help. However, we cannot recommend products through e-mail or telephone alone, although we are happy to make suggestions. All products are bought at your own risk. If easily accessible, you are more than welcome to book a free consultation at LCC on tel: 020 8830 9936.
We will not deliver to PO Boxes or Room numbers.

You can buy an e-card by going on line which will be sent to your preferred e-mail address. You can purchase a gift voucher in-clinic for either treatments or products.

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In line with UK Law (specifically Distance Selling Regulations), we will be happy to offer you a full refund if you are unsatisfied with your purchase within 7 days of receipt of your goods. You are responsible for the cost of safely returning unwanted items to us. You must first call us to advise us of the return and you will be supplied with a reference number which must be written on the 'outside' of the package. The products must be unopened and in the original condition they were received. Should our protocol not be adhered to, your products will not be signed for. They will be returned to you and we will be unable to proceed with a refund or exchange. Although all products are bought at your own risk, should an allergic reaction occur, we will do our best to help. You will need to provide us with photographic evidence and a doctor’s letter confirming a reaction and return the product to LCC. If you are unhappy with a product for any other reason, we will take the matter up with the manufacturer on your behalf. In the unlikely event there has been a mistake made by LCC and an incorrect product has been sent, we would ask you to return by Royal Mail Recorded Delivery or Special Delivery (depending on value). We will supply you with a reference number which must be written on the ‘outside’ of your package. We will ask you for your credit/debit card details to enable us to process refund. We will then refund you in full for your postage. We will send you the correct product within 1 – 3 days. You will be charged in full for any product that is not returned.